1. Who can access OPBResourceCenter.com?
All Oregon Pacific Bank employees can access the public sections of OPBResourceCenter.com for ordering apparel, business cards, and name badges. The gated sections for Print on Demand and Inventory items are accessible only to staff with logins provided by management. If you believe you need access to these sections, please contact Ellen Huntingdon in the Marketing Department.

2. How often can I order apparel?
Apparel can be ordered anytime.  Apparel orders are open, and batched twice a month: 
– 1st–15th of each month 
– 16th–end of the month
Orders placed during these periods are grouped together to meet supplier minimums and reduce processing fees.

3. What is the turnaround time for apparel orders?
After the apparel order window closes: 
– Blanks are shipped to our Roseburg facility for embroidery. 
– Embroidery and production take **7–10 business days**. 
– Completed items will be available for local pickup in Roseburg or shipped to your location.

4. What happens if I order something that doesn’t fit?
We cannot accept returns or exchanges for decorated garments. Please review the sizing charts and fit descriptions carefully before ordering. Contact the Marketing Department if you have any questions about sizing.

5. Can I group my order with my team or office?
No, apparel coupons are not transferable and must be used for individual orders only. Group orders are not permitted.

6. What if I don’t see the apparel I want?
We aim to offer a variety of options, but if you’re looking for something specific, contact Ellen Huntingdon in the Marketing Department. Requests for additional apparel options must go through the appropriate approval process.

7. What is the ordering process for Print on Demand and Inventory items?
Orders are reviewed weekly on Thursdays by Muze Marketing and Ellen Huntingdon. Once approved: 
– Inventory items: Pulled and ready within 7 business days. 
– Print on Demand items: Produced within 2–4 weeks, depending on complexity. 
– Specialty promotional items may take 4–6 weeks due to industry standard production times.

8. How do I check the status of my order?
You can contact Ellen Huntingdon or Muze Marketing to inquire about your order status, especially for Print on Demand and specialty items.

9. How long does it take to receive business cards or name badges? 
The standard turnaround time for business cards and name badges is 7–10 business days from order approval between Ellen and Muze.

10. How do I request new promotional items? 
If you’d like to order promotional items not currently listed, submit your request to Ellen Huntingdon in the Marketing Department. You can view a wide variety of options by visiting the Muze Marketing promotional products website at: https://muzemarketing.espwebsite.com/ ***Allow sufficient lead time (4–6 weeks) to avoid rushed production and delivery.

11. Are apparel coupons transferable?
No, coupons are non-transferable and must be used individually by the recipient. They cannot be combined for group orders.

12. Can I use multiple coupons at once? 
No, each coupon is valid for a single transaction and cannot be combined with others.

13. Do I need a login to order items? 
– Public access: Apparel, business cards, and name badges do not require a login. 
– Gated access: Print on Demand and Inventory items require login credentials, which are granted by management.

14. How do I request login access for gated sections? 
If you believe you need access to order Print on Demand or Inventory items, contact Ellen Huntingdon in the Marketing Department for approval.

Item                Turnaround Time                               
Apparel:  7–10 business days after order window closes. 
Inventory Items: Up to 7 business days after approval.              
Print on Demand Items: 2–4 weeks, longer for specialty promotional items. 
Business Cards/Name Badges: 7–10 business days after order approval.   

For additional questions or assistance, please contact Ellen Huntingdon in the Marketing Department.